Informativa sulle spedizioni
Shipping Information
Last updated: 01 August 2026
At Harlow, we care about reliable, secure and transparent shipping that lives up to our brand's standards.
Where We Ship
We currently ship to addresses within the United States and the United Kingdom.
Order Processing
All orders are prepared and packed with care within 1–2 business days of payment being received. Every item is checked and packed by hand before shipping.
Orders placed on weekends or public holidays are processed from the next business day.
Delivery Times
Once your order has been handed over to the carrier, delivery generally takes:
- United States: [X–Y] business days
- United Kingdom: [X–Y] business days
The timeframes shown are estimates and may vary due to circumstances beyond our control, such as weather conditions, periods of high demand, customs processing or public holidays. Delivery times are calculated from the moment your order leaves our facility, not from the moment the order is placed.
Carriers
To ensure a reliable service, we work with established carriers, selected according to destination and season.
Shipping Options and Costs
Shipping options and any associated costs are calculated and displayed at checkout before you complete your order, based on your delivery address. Any promotional shipping offers will be clearly stated at the time of purchase.
Every shipment includes tracking.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number, which you can use to follow your delivery at any time. Please allow up to 48 hours for tracking information to update after you receive the email.
Incorrect or Incomplete Addresses
Please make sure your delivery address is complete and accurate at checkout. We are not able to redirect parcels once they have been dispatched. Orders returned to us due to an incorrect or incomplete address may be subject to a re-delivery charge.
Missing or Delayed Parcels
If your tracking has not updated for 7 business days, or your parcel is showing as delivered but you have not received it, please contact us and we will open an investigation with the carrier. We ask that you contact us within 30 days of the expected delivery date so that we can resolve the issue.
Duties and Taxes
Any applicable duties, import taxes or customs charges are calculated and displayed at checkout where required, so there is nothing further to pay on delivery.
Delays and Liability
Harlow is not liable for delays caused by events outside our control, such as strikes, adverse weather conditions, customs delays or carrier disruptions. If you experience any problem with your delivery, our customer service team is here to help.
Contact
For any questions about shipping, you can contact us at: info@officialharlow.com